If you can't find your answer in the FAQs below, please contact us for any further information:
Please note our office hours are 9:00am NZT to 5:00pm NZT Monday to Friday, so there will be a delay in responding to calls or emails received outside of these hours. We endeavour to respond to emails within 72 hours. During event weekend, please visit the Event Information desk for onsite support.
Is there a wait list for distances that sell out?
No, the only way to register into a sold out distance is via a person-to-person transfer. A Transfers Facebook group has been set up for withdrawing athletes and those looking for an entry to connect with one another. Full details on transfers can be found here.
Can I get a refund or deferral?
Full details on our Entry Policies can be found here. Alternatively, you may be able to transfer your entry to someone else. Unfortunately, we do not have a deferral system for this event. Important: Please do not ask for an exception. Our refund and transfer policy is clearly stated and applied evenly, without exception.
Is it possible to change my event distance?
Yes you can, subject to availability in that distance (note: the half marathon and 10km are now sold out). See our Entry Policies here for further details.
How do I transfer my entry to someone else?
To transfer an entry to someone else, the initial registrant must send the receiving athlete's full name and email address to the event team at email@example.com and the team will provide the next steps. Please note: the receiving athlete will need to pay for the entry fee (at the current entry price) in order for the transfer to process, then the original athlete will be refunded their entry fee less the $27NZD including all fees and taxes transfer fee.
I forgot to add transport when entering for the event. Is it possible to add this now?
You can purchase event transport from your MyEvents account, by clicking on ‘Add Additional Purchases’.
I cannot remember if I have purchased transport. How can I check this?
A receipt will have been emailed to you after the purchase was made. You can also view your receipt/s by logging in to your MyEvents account, clicking on ‘Registration & QR Code’ and scrolling to the bottom of the page.
I can’t make Athlete Check-in, can someone else collect my race pack for me?
Yes, someone else can collect your race pack on your behalf, provided they have a copy of your photo ID and confirmation email. Unfortunately, we cannot post race packs to you.
Where and what time is Athlete Check-in?
Location: Napier War Memorial Centre click for Google Map directions
Date: Friday 14th May 9am-9pm.
For more information on check-in click here.
Volunteers are what make an event, and each and every athlete hugely appreciates the amazing work done by our volunteers! We will need heaps of awesome, helpful, energetic, friendly volunteers to be a part of the event too and add to the event experience for everyone. Dates required range from Thursday 13 May to Sunday 16 May 2021.
Our volunteer roles vary from pre event setup, to race day support and post event pack down. Check out the descriptions below for further information, and register online using our online volunteer system.
If you are interested in volunteering, click here to register.
For more information please contact firstname.lastname@example.org
Volunteer Crew Roles
Assisting with set-up and running of athlete registration. This could include directing athletes, race number collection, transponder (timing device) checking, race bag pick up. This role is based in the Napier War Memorial Centre.
Site & Branding Assistant
Assisting the branding manager with pre, during and post event infrastructure build and also with sorting and installation of branding & signage. These are active & physical roles.
Happy with Anything
You're keen to be involved and are happy to go wherever we need you most. Thank you for your flexibility.
Info Desk Assistant
The info desk is the initial face of the event for all athletes, volunteers and public. We need friendly people, who enjoy meeting and helping people to ensure they have an awesome event experience.
Athlete Transport Assistant/Bag Drop Collection
Ideal for early birds. This role involves assisting athletes onto correct start line buses. This role is based at each shuttle pick up point. Once all the athletes have departed you will move into the Bag Drop Collection Assistant role, with time for a quick coffee in between!
Bag Drop Collection Assistant
Assisting in the Finish Venue with the organisation and distribution of the athletes bags back to their owners. A great role if you want to work with your friends.
Start Line Assistant
Either pre-event or race day roles. This involves all aspects of set up of each of the three start line infrastructures, branding and signage. This is physical active work. On race day, it's an early start for a very important role, working in a team at one of the three start lines (10km, Half or Full). Roles include assisting with final set-up, signage, info desk, car parking attendants, car/ bus drop off, athlete bag drop and pack down. A great role if you have a group of friends, and all want to be in the same place.
Finish Line & Recovery Assistant
Assisting athletes as they come through the finish, presenting their medal, handing out water and providing support to the athletes.
Aid Station Crew
Based at one of the eleven aid stations on course, you'll be working as a team of volunteers to provide hydration to runners. We suggest you pick a location near to your home for easy transport access. Great role if you have a group of friends and all want to be in the same place.
Assisting athletes with directions and encouragement on course, keep public safe, provide event information and assist with limiting public being on the course. We suggest you pick a location near to your home for easy transport access. A great role if you want to see the action out on course.
Race day role. You need to be confident supporting our traffic management staff with directing athletes through an intersection/across a road and may involve assisting with holding traffic as they pass.
Prize Giving Assistant
Assisting with all aspects of prize-giving, including set-up and prize giving itself, ensuring the process runs smoothly.
Click here to register your interest in volunteering at Hawke's Bay Marathon.