Can I get a refund or deferral?
Full details on our Refund & Transfer policy can be found here.
Important: Please do not ask for an exception. Our refund and transfer policy is clearly stated and applied evenly, without exception.
How do I transfer down/up in race distance?
To complete the transfer process please log in to your My Events Portal and select Change Event Category. There is also a link to your MyEvents portal within your confirmation email. You cannot transfer to a distance that is sold out. As per the entry/transfer policy, there is a $25 transfer fee.
How do I transfer my entry to someone else?
To transfer an entry to someone else, the initial registrant goes to myevents.active.com and logs in using their active.com account, finds the registration they wish to transfer and clicks the link ‘Transfer the registration to another athlete’, and then follows the necessary steps. Please note: the receiving athlete will need to pay for the entry fee at the current rate in order for the transfer to process, then the original athlete will be refunded their entry fee less the $25.00 transfer fee.
How do I add a shuttle?
Login to your Active account through the link in your confirmation email or through myevents.active.com. Once logged in, access your MyEvents Portal through the drop down navigation menu found by holding the cursor over your name in the top right corner. All transportation bookings can be made under the “merchandise” tab.
Can someone pick up my bib as I can’t make check-in?
If you can’t make athlete check in, someone else can pick up your race bib and pack for you. You just need to give them a picture or copy of your photo id and then your confirmation email.
Where and what time is Athlete Check-in?
Location: Napier Conference Centre, 48 Marine Parade, Napier. Click for Google Map directions.
Date: Friday 15th May 9am-9pm.
Volunteers are what make an event, and each and every athlete hugely appreciates the amazing work done by our volunteers! We will need heaps of awesome, helpful, energetic, friendly volunteers to be a part of the event too and add to the event experience for everyone. Dates required range from Thursday 16 May to Sunday 18 May 2019.
Our volunteer roles vary from pre event setup, to race day support and post event pack down. Check out the descriptions below for further information, and register online using our online volunteer system.
If you are interested in volunteering, click here to register.
For more information please contact firstname.lastname@example.org
Assisting with set-up and running of athlete registration. This could include directing athletes, race number collection, transponder (timing device) checking, race bag pick up. This role is based in the Napier Conference Centre.
Site & Branding Assistant
Assisting the branding manager with pre, during and post event infrastructure build and also with sorting and installation of branding & signage. These are active & physical roles.
Happy with Anything
You're keen to be involved and are happy to go wherever we need you most. Thank you for your flexibility.
Info Desk Assistant
The info desk is the initial face of the event for all athletes, volunteers and public. We need friendly people, who enjoy meeting and helping people to ensure they have an awesome event experience.
Athlete Transport Assistant/Bag Drop Collection
Ideal for early birds. This role involves assisting athletes onto correct start line buses. This role is based at each shuttle pick up point. Once all the athletes have departed you will move into the Bag Drop Collection Assistant role, with time for a quick coffee in between!
Bag Drop Collection Assistant
Assisting in the Finish Venue with the organisation and distribution of the athletes bags back to their owners. A great role if you want to work with your friends.
Start Line Assistant
Either pre-event or race day roles. This involves all aspects of set up of each of the three start line infrastructures, branding and signage. This is physical active work. On race day, it's an early start for a very important role, working in a team at one of the three start lines (10km, Half or Full). Roles include assisting with final set-up, signage, info desk, car parking attendants, car/ bus drop off, athlete bag drop and pack down. A great role if you have a group of friends, and all want to be in the same place.
Finish Line & Recovery Assistant
Assisting athletes as they come through the finish, presenting their medal, handing out water and providing support to the athletes.
Aid Station Crew
Based at one of the eleven aid stations on course, you'll be working as a team of volunteers to provide hydration to runners. We suggest you pick a location near to your home for easy transport access. Great role if you have a group of friends and all want to be in the same place.
Assisting athletes with directions and encouragement on course, keep public safe, provide event information and assist with limiting public being on the course. We suggest you pick a location near to your home for easy transport access. A great role if you want to see the action out on course.
Race day role. You need to be confident supporting our traffic management staff with directing athletes through an intersection/across a road and may involve assisting with holding traffic as they pass.
Prize Giving Assistant
Assisting with all aspects of prize-giving, including set-up and prize giving itself, ensuring the process runs smoothly.
Click here to register your interest in volunteering at Air New Zealand Hawke's Bay Marathon.