Entry Info

If you cannot participate in the event for any reason, entry fee refunds are available in accordance with the below stated Athlete Withdrawal dates only. After the stipulated dates, entry fees are non-refundable for withdrawals initiated by the athlete. Requests for eligible partial refunds must be notified to the organiser via the withdrawal form here.   

Athlete Withdrawals

Where eligible, please allow up to 30 business days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, it is the athlete’s responsibility to notify our customer service team when requesting the eligible refund.

Additional purchases paid for at the time of entry (if any) which are paid by the Event Operator to a third-party are not refundable. These non-refundable additional purchases include:

• Pre-purchased photo packs*
• Donations

*may be refundable prior to the event where Event Operator has not incurred the cost.

Your options regarding refunds for merchandise purchased during registration are outlined in the Online Stores Terms and Conditions available via Terms of service – IRONMAN Store | Oceania. Please note that refunds are not offered for change of mind merchandise purchases.

Athletes who have deferred into this event from a previous year, transferred into this event, entered through the use of an Event Credit or complimentary (100% discounted) entry are not eligible for athlete withdrawal refunds.   

Please note: 

ROAD RUNNING PREGNANCY POLICY

• For Athletes that become pregnant after registering for ASICS Runaway Hawke's Bay Marathon: Event Organiser will provide a refund of the entry fee with proof of pregnancy or birth certificate of new child(ren).

• For Athletes that are adopting or birthing via surrogacy: Event Organiser will provide a refund of the entry fee with proof of surrogacy birth or adoption within three months prior, or two months post-event date.

Verification

Athletes are required to provide written confirmation, by a qualified person or through official documentation, of the relevant circumstance e.g. medical note signed by a doctor, physician or registered midwife.

Event Organiser reserves the right to request additional verification of the relevant circumstances and may deny a refund request if the documentation provided is deemed insufficient.

Where eligible, please allow up to 30 business days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, it is the athlete’s responsibility to notify our customer service team when requesting the eligible refund.

• 45% of entry fee refundable for athlete withdrawal requests made up to 11:59pm (NZT) on 20 February 2027
• 22% of entry fee refundable for athlete withdrawal requests made up to 11:59pm (NZT) on 3 April 2027. 

Additional purchases paid for at the time of entry (if any) which are paid by the Event Operator to a third-party are not refundable. These non-refundable additional purchases include:

• Pre-purchased photo packs*
• Donations

*may be refundable prior to the event where Event Operator has not incurred the cost.

Your options regarding refunds for merchandise purchased during registration are outlined in the Online Stores Terms and Conditions available via https://runaway-series.myshopify.com/pages/terms-conditions Please note that refunds are not offered for change of mind merchandise purchases.

Athletes who have deferred into this event from a previous year, transferred into this event, entered through the use of an Event Credit or complimentary (100% discounted) entry are not eligible for athlete withdrawal refunds.   

Please note: This event takes place in Hawke’s Bay, New Zealand. It is each athlete’s sole responsibility to ensure that they can attend (including Athlete Check-In during specified times) and compete in the event on the day. Other than as provided for in the Athlete Withdrawal program set out above, no further remedies will be provided for change of mind or change of personal circumstances (incl. work conflicts, illness or injury).

If you decide to withdraw at the event after collecting your race bib at Check-In, please advise Event Information onsite. If you need to withdraw on race day, your details must be recorded by the Drop Out Clerk located at Event Information.

Athletes can request to transfer their entry to a lesser or greater race distance up until such time as that race distance is sold out, subject to the following terms: 

• To request a transfer from one race distance to another, athletes must log into Participant Dashboard and select Change Category before 5:00pm 14 May 2027.
• After this date, such requests can only be made at the Help Desk at Athlete Check-in. 
• Transferring to a greater distance: Where an athlete requests to transfer to a greater distance and space is available, the athlete is required to pay the difference in entry fees between the two distances. 
• Transferring to a shorter distance: Where an athlete requests to transfer to a shorter distance and space is available, the difference in entry fees will not be refunded. 

Download the 2027 event waiver

DOWNLOAD THE 2027 KIDS RUN WAIVER

TRANSFER YOUR ENTRY TO A FRIEND 

Athletes can transfer their race entry to a friend in accordance with the below stated Transfer to a Friend date: 

• Transfer to a Friend transfers accepted up until 5:00pm (NZT) 14 May 2027.
• A transfer fee of $27NZD including all fees and taxes will be charged to the withdrawing athlete. 
• Athletes can formally transfer their entry to someone else within the same distance event already entered. 
• Additional purchases paid for at the time of entry (if any) which are paid by the Event Operator to a third-party are not refundable and will not be transferred with your entry. These non-refundable additional purchases include:
  • Pre-purchased photo packs*
  • Donations
  • *may be refundable prior to the event where Event Operator has not incurred the cost.
  • Your options regarding refunds for merchandise purchased during registration are outlined in the Online Stores Terms and Conditions available Terms of service – IRONMAN Store | Oceania. Please note that refunds are not offered for change of mind merchandise purchases.
• It is not possible to transfer your entry to someone else who is wanting to do a different distance event (i.e. Full Marathon to Half Marathon). 
• To transfer an entry to a friend, the initial registrant must log in to their Participant Dashboard, select ‘Transfer Registration’ and follow the necessary steps. Please note: the receiving athlete will be sent a link to complete their registration and will need to pay for their entry (at the current entry price advertised at https://hawkesbaymarathon.co.nz/entry-info/) in order for the transfer to process, then the original athlete will be refunded their entry fee less the $27NZD including all fees and taxes transfer fee. 

**As stated in the Athlete Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course. 

The safety of all athletes on course is our priority. Our event team considers each race/event individually to determine the entry requirements. Due to course conditions the Runaway Hawke's Bay Marathon is not suitable to be completed using wheelchairs or with prams across all distances. While this race is not suitable, our goal is to make everyone’s racing dreams a reality so if you would like information on other events where the course is able to accommodate wheelchair participation or any other course accessibility needs, please email us at: hawkesbaymarathon@ironman.com