Contact Us

Athletes are eligible for a 45% refund of their entry fee for withdrawal requests made up to 11:59pm (NZT) on 20 February 2027. Requests after this date up until 11:59pm (NZT) on 3 April 2027 are eligible for a 22% refund of their entry fee.

Please note our standard withdrawal policy applies for any requests made after April 3 2027. See our Entry Policies here.

No, the only way to register into a sold out distance is via a person-to-person transfer. Full details on transfers can be found here.

Athletes can request to transfer their entry to a lesser or greater race distance up until such time as that race distance is sold out, subject to the following terms: 

• To request a transfer from one race distance to another, athletes must log into Participant Dashboard and select Change Category before 5:00pm 14 May 2027.
• After this date, such requests can only be made at the Help Desk at Athlete Check-in. 
• Transferring to a greater distance: Where an athlete requests to transfer to a greater distance and space is available, the athlete is required to pay the difference in entry fees between the two distances. 
• Transferring to a shorter distance: Where an athlete requests to transfer to a shorter distance and space is available, the difference in entry fees will not be refunded. 

TRANSFER YOUR ENTRY TO A FRIEND 

Athletes can transfer their race entry to a friend in accordance with the below stated Transfer to a Friend date: 

• Transfer to a Friend transfers accepted up until 5:00pm (NZT) 13 May 2027.
• A transfer fee of $27NZD including all fees and taxes will be charged to the withdrawing athlete. 
• Athletes can formally transfer their entry to someone else within the same distance event already entered. 
• Additional purchases paid for at the time of entry (if any) which are paid by the Event Operator to a third-party are not refundable and will not be transferred with your entry. These non-refundable additional purchases include:
  • Pre-purchased photo packs*
  • Donations
  • *may be refundable prior to the event where Event Operator has not incurred the cost.
  • Your options regarding refunds for merchandise purchased during registration are outlined in the Online Stores Terms and Conditions available https://runaway-series.myshopify.com/pages/terms-conditionsPlease note that refunds are not offered for change of mind merchandise purchases.
• It is not possible to transfer your entry to someone else who is wanting to do a different distance event (i.e. Full Marathon to Half Marathon). 
• To transfer an entry to a friend, the initial registrant must log in to their Participant Dashboard, select ‘Transfer Registration’ and follow the necessary steps. Please note: the receiving athlete will be sent a link to complete their registration and will need to pay for their entry (at the current entry price advertised at https://hawkesbaymarathon.co.nz/entry-info/) in order for the transfer to process, then the original athlete will be refunded their entry fee less the $27NZD including all fees and taxes transfer fee. 

**As stated in the Athlete Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course. 

If you are unable to attend Athlete Check-In, someone will need to collect your race bib on your behalf during check-in opening hours.
You will need to provide them with a copy of your QR code email (sent race week) 

Athlete Check-In is located at Napier War Memorial Centre, 48 Marine Parade, Napier. 

Click Here for Google Map Directions.

Opening hours are Friday 14th May 2027: 10:00am-9:00pm

Full details on our Entry Policies can be found here.  Unfortunately, we do not have a deferral system for this event.